General information:
- Step-by-step explanation (What was clicked until the error occurred?).
- The expected result of the specific action,
- The result of the specific action that occurred
- How often did the problem occur?
- When did the problem occur?
- Screenshot and/or screen recordings/videos
for problems in the driver or passenger app as well:
- version of the driver app used
- Device used (for example Samsung A52s, iPhone SE, etc.)
- Operating system and version (for example, iOS 15.3, Android 11, etc.)
- rides (rid_xxx),
- Driver (drv_xxx),
- shifts (tls_xxx),
- Vehicles (veh_xxx),
- Users (usr_xxx)
for problems with the control centre as well:
- Browser used including version (for example Google Chrome 107.0.5304.110)
- Operating system including version (for example Windows 11, macOS 15)
- Link of the affected page